Founder Story
Meet the person behind the systems.
I started TechSteps to help people stop struggling with their tools and start building systems that actually work.
“Most people don’t need more tools; they need help making sense of the ones they already have.”
At TechSteps, that’s our focus. Whether we coach you through the process or build the system for you, our goal is to simplify technology, allowing your business to operate more efficiently.
My mission is to help individuals, solo founders, small teams, and service businesses navigate the chaos of modern tools and actually make them work.
I’ve spent over two decades helping others simplify their systems, fix what’s broken, and get things running smoothly from corporate teams and nonprofits to high-profile clients and one-person shops.
Before founding TechSteps, I spent over 7 years at Apple, where I trained thousands of customers and team members on how to use technology clearly and confidently. I’ve coached educators, entrepreneurs, executives, and everyday users, and I still love helping people finally get it.
Today, TechSteps reaches thousands through coaching, consulting, and digital programs. We’re a lean team, but we punch above our weight. And because I’ve seen how badly tech can trip people up, I’ve made it my mission to do things differently, no hype, no bloated platforms, only clean, proven systems you can rely on.
I never planned on running a tech company…
Growing up, I wasn’t dreaming of becoming a business owner. I thought I’d teach or work behind the scenes in some creative tech job. I didn’t even know what “entrepreneurship” really meant. I just knew I liked helping people figure things out and wanted to build something that mattered.
I spent most of my twenties working jobs that made others look good. I worked in higher ed, supported national training programs, and eventually landed at Apple, where I spent over seven years leading workshops, mentoring teams, and training customers of all backgrounds. I loved teaching. I loved making technology feel simple, but I knew I could do more.
So I took a leap of faith.
I left corporate life and started helping small businesses on the side. At first, I was doing everything: websites, newsletters, tech training, and local consulting gigs. It wasn’t glamorous, but it was mine. And it grew, little by little, into something real.
There was no viral moment, no million-dollar launch, just years of learning, testing, refining, and showing up for people who needed someone they could trust.
And I still show up.
Now, TechSteps supports founders and teams across the country. We’ve worked with artists, consultants, therapists, nonprofits, educators, and businesses that just want their tech to work so they can focus on what they do best.
Here’s what I’ve learned: You don’t have to go big. You just have to start small and stay consistent.
That’s how systems get built. That’s how momentum builds. And that’s how you take your next step with confidence.
Not to get all “official” on you, but in case you’re curious about the professional stuff…
Michael Scott Kuhn is the founder of TechSteps, a systems-first tech services company that helps individuals and small businesses simplify operations, streamline marketing, and build scalable systems without the stress of technology.
He’s spent over two decades helping people make smarter use of the tools they already have. Before launching TechSteps, Michael spent over 7 years at Apple in leadership and training roles, later working with high-profile clients, B2B teams, and service-based business owners who were tired of duct-taping their tech together.
Michael has led national training programs, supported educational institutions, and developed backend systems for consultants, creatives, and mission-driven organizations across the United States.
A New York-based tech coach and strategist, he now leads a remote-first team focused on done-for-you systems, tech coaching, and simple, sustainable growth.
He lives in New York with his wife and daughter, and regularly volunteers tech support for seniors and nonprofits.